QuickCare Urgent Centers
A multi-location urgent care platform featuring real-time wait times, online check-in, and location-based services that improved patient flow and reduced wait times by 35%.
Project Overview
QuickCare Urgent Centers operates 12 locations across the metropolitan area and needed a unified digital platform to manage patient flow, reduce wait times, and improve the overall patient experience across all locations.
We developed a comprehensive WordPress solution with custom PHP development for real-time wait time tracking, online check-in capabilities, and location-based services. The platform integrates with their existing patient management systems and provides real-time updates across all locations.
The implementation resulted in a 35% reduction in wait times, 70% of patients using online check-in, and a 50% improvement in operational efficiency.
Project Timeline
Technologies Used
Key Features Delivered
Advanced features designed to streamline urgent care operations and enhance patient experience.
Real-time Wait Times
Online Check-in System
Location Finder
Insurance Verification
Symptom Checker
Urgent Care vs ER Guide
Mobile App Integration
Multi-location Management
Results & Impact
Dramatic improvements in patient satisfaction and operational efficiency across all locations.
Challenges & Solutions
Challenge: Real-time Data Sync
Synchronizing real-time wait times and patient flow data across 12 locations while maintaining accuracy and system performance.
Solution: Implemented AJAX-based real-time updates with optimized database queries and caching strategies to ensure accurate, up-to-the-minute information.
Challenge: Multi-location Management
Creating a unified system that could handle different workflows and requirements across multiple urgent care locations.
Solution: Developed a flexible, modular architecture with location-specific configurations while maintaining centralized management and reporting capabilities.
"The new platform has transformed our operations. Patients can see wait times before they arrive, check-in online, and we've reduced our average wait time by 35%. It's been a game-changer."
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